Category: News

from Neighbourhood Watch Scotland

As you may already be aware landlines are changing, and the UK’s telephone network is going digital. By January 2027, the old analogue network will be completely switched off and replaced by new digital landlines which will work using broadband. This change affects all industry providers and their customers. It is important that we help support members of our communities, especially the more vulnerable, to ensure that they are not adversely impacted by the switch off deadline as best we can.

There are two key campaigns that we wish to draw your attention to:

1. ‘National Telecare’ campaign: This campaign relates to customers that use a telecare device such as personal alarms, pendant alarms, lifeline devices and home care monitoring systems. It is important that they take action to ensure that their equipment is compatible with the new digital technology. While many modern telecare systems are designed to work with both traditional and digital landlines, older models may require upgrades or replacements. Users should be encouraged to make contact with their landline provider for support as soon as possible. Further information is available at: https://digitalphoneswitchover.com/?msclkid=c376cdc8940b1ff75bc4a55ce5cbbd6b
2. BT Connected-Together campaign: This initiative encourages friends, family, colleagues, neighbours to support vulnerable members of the community through the switch. This involves helping them to understand why it is happening, and how to prepare. The BT guide and the BT website can be accessed here:
3. https://www.bt.com/about/all-ip/connected-together

Anyone who needs extra support to make the switch to Digital Voice, should register for this using the BT webform available on the website. An engineer will then be made available to assist them with transition.